Challenges and Solutions in the Administration of Human Resource Control Systems in Africa Inland Church: Nakuru Town Region

Abstract

This research intended to discover the challenges confronted in the administration of human resource control systems in the Africa Inland Church (AIC), Kenya. The objective was to identify the control systems, evaluate the challenges that are prevalent to the administration, and to propose solutions to such challenges. Mixed research methodology was used to respond to the study questions. The population of the study included the pastors and support staff from the 11 churches within AIC Nakuru Town Region church council jurisdiction giving a total number of 76 respondents. To determine the sample size,  random sampling method was used to settle for a sample of 64 participants out of the population. Quantitative data was analysed using SPSS version 24, while qualitative data was analysed using NVivo version 12. The study found that most churches have not developed effective human resource management control systems as there was a serious lack of control documentation like policy manuals, church vision and mission, organisational structure, and code of conduct. The study also found several challenges in the administration of human resource management control systems. Such include lack of proper job supervision, unclear church vision and mission, and conflict between the various departmental leaders and among the pastoral staff. The study recommended proper orientation of all appointees and church staff on their various job descriptions and on church vision and mission statements. The study also recommended training of church leaders on the importance, and effective use of human resource control systems. It further recommended that churches should develop and inscribe the human resource control systems in their structure to ensure consistency and ownership of the system by all stakeholders.